by Guiseppe | Nov 17, 2022 | Personas, Technical Communication, User Research, UX
My newest article, Localizing UX advocacy and accountability: Using personas to amplify user agency, is currently available in Technical Communication (Issue 69(4)). In the article, Suzan Flanagan and I explore findings from a UX research project to...
by Guiseppe | Oct 25, 2022 | Content Strategy, Education, Teaching, Technical Communication
This comprehensive text provides a how-to guide for content strategy, enabling students and professionals to understand and master the skills needed to develop and manage technical content in a range of professional contexts. The landscape of technical communication...
by Guiseppe | Oct 6, 2022 | Content Strategy, Education, Technical Communication
My newest article, What content strategists do and earn: Findings from an exploratory survey of content strategy professionals, is currently available in the Proceedings of the 40th ACM International Conference on Design of Communication. In the article, Suzan...
by Guiseppe | Nov 1, 2021 | Technical Communication, Usability, User Research, UX
My newest article, Designing boater advocacy: A Lean UX mobile app project to increase emergency response accountability, is currently available in the proceedings of the 39th ACM International Conference on Design of Communication. In the article, Suzan Flanagan,...
