my Blog
Read my posts about UX, content strategy, AI, technical communication, and more
Technical Communication and AI: Building Smarter Workflows, Ethically
There’s a growing divide—and opportunity—between those who build AI tools and those who communicate how, why, and for whom they should be used. As artificial intelligence becomes more embedded in professional workflows, technical communicators are increasingly asked...
Why Content Strategy in User Experience Matters More Than Ever
In the ever-evolving landscape of technical communication, content strategy in user experience (UX) design has become increasingly significant. Technical communicators are uniquely positioned to bridge these disciplines, enhancing both the clarity of content and the...
Is A Technical Communication Graduate Degree Right for You?
The field of technical communication is in a weird place right now. Can a technical communication graduate degree help? As a field, we’re more in demand than ever, but the demands themselves are changing. Companies want us to be experts in everything from UX to...
Why Technical Communicators Need to Develop AI Skills Right Now
Lately, I’ve been hearing the same question from students, colleagues, and industry professionals alike: How important is AI to the future of technical communication? And the answer, honestly, is that it’s becoming essential. We’re living through a moment where AI...
Content Strategy in TPC: How Do We Teach and Train Content Strategists?
Guiseppe Getto, Mercer University, getto_ga@mercer.edu Suzan Flanagan, Utah Valley University The role of content strategist is growing within TPC and intersects strongly with more established roles such as technical writer and technical editor. At the same time, it...
How to Land Your First Technical Writing Job: A Workshop for the STC Summit
If you're currently trying to land your first technical writing job or are simply interested in the field of technical communication, consider attending my pre-conference workshop at the STC Summit this year, co-led by Christina Mayr. The workshop is meant for anyone...
Localizing UX Advocacy and Accountability: Using Personas to Amplify User Agency
My newest article, Localizing UX advocacy and accountability: Using personas to amplify user agency, is currently available in Technical Communication (Issue 69(4)). In the article, Suzan Flanagan and I explore findings from a UX research project to...
Content Strategy: A How-to Guide
This comprehensive text provides a how-to guide for content strategy, enabling students and professionals to understand and master the skills needed to develop and manage technical content in a range of professional contexts. The landscape of technical communication...
What Content Strategists Do and Earn: Findings from an Exploratory Survey of Content Strategy Professionals
My newest article, What content strategists do and earn: Findings from an exploratory survey of content strategy professionals, is currently available in the Proceedings of the 40th ACM International Conference on Design of Communication. In the article, Suzan...