My research focuses on utilizing user experience (UX) design, content strategy, and other participatory research methods to help people improve their communities and organizations. This emphasis on digital technology, technical communication, and engagement leads me to develop communication and design projects with non-profits, businesses, and community-based organizations, in addition to collaborating with university researchers, teachers, and students.
My current UX research project, tentatively entitled “Helping Design: Building Digital Capacities Within Non-Profits,” involves building a series of free workshops on effective digital communication for non-profit organizations within the non-profit community of Greenville, NC.
My thinking is multi-disciplinary and draws on the work of scholars and practitioners exploring user experience (UX) design, content strategy, technical communication, web design/development, outreach and engagement, rhetoric, knowledge work, actor-network theory (ANT), socio-technical theory (STT), intercultural communication, and political philosophy. I tend to put ideas from these conversations in tension with situated investigations of specific individuals, communities, organizations, and institutions. I find that within the fine-grained details of everyday life lie the most interesting insights into why and how people communicate, persuade, make meaning, and try to get work done.