I am currently conducting a UX research project entitled “Helping Design: Building Digital Capacities Within Non-Profits.” This study is being conducted via my participation in the Engagement and Outreach Scholars Academy at East Carolina University.
The purpose of this study is threefold:
The project employs a participatory action research methodology. Data sources will include focus groups, interviews, and deliverables produced by participants (content strategy guides, social media plans, webpage content, etc.), who will be invited to collaborate in the creation of free educational opportunities to train them in effective content strategy. This study is an effort to build new models for helping non-profits develop effective content strategies.
Through this initial study, I hope to learn ways to improve the strategies non-profits use to create, maintain, and deploy digital content. My previous professional experience consulting with non-profits indicates that these organizations have a high need for these strategies, and don’t know where to get them. My initial hypothesis is that this focus on strategy, rather than specific technologies, will be beneficial for organizations who often suffer from a lack of technological capacity. My focus will be on helping organizations build sustainable content strategies around free, open source, and inexpensive digital technologies (i.e. Hootsuite, WordPress, MailChimp, etc.).